The Al Rajhi Bank has signed a multi-year agreement with ServiceNow and ejada Systems to advance its digital transformation and strengthen AI-driven operations across the Kingdom. The partnership will see the Bank adopt the ServiceNow AI Platform to modernise and automate workflows while improving customer and employee experiences across key areas including HR, IT and
The initiative is one of the largest digital transformation projects in the region and further reinforces ServiceNow’s growing presence in Saudi Arabia. By moving to a single unified AI platform, Al Rajhi Bank aims to simplify its technology landscape, eliminate legacy system inefficiencies and create an intelligent operational backbone that improves service delivery, increases productivity and supports its long-term growth strategy in an increasingly AI-driven global economy.
According to Mohammed Hassoobh, Acting CEO of ejada Systems, the collaboration represents a major leap in AI-enabled transformation. He noted, “The project will unify IT service management, business operations, AIOps and operational resilience into one AI-powered environment, enhancing employee experience, strengthening decision-making and improving overall business agility. The initiative positions Al Rajhi Bank as a leader in digital and AI innovation within Saudi Arabia’s financial sector.”
The Area Vice President for the Middle East and Africa at ServiceNow, Saif Mashat, highlighted that Al Rajhi Bank’s scale requires a partner capable of delivering large-scale, measurable innovation. He said,” ServiceNow, together with ejada Systems, worked closely to ensure the platform supports the Bank’s transformation goals while aligning with Saudi Arabia’s Vision 2030 digital priorities, reinforcing the Kingdom’s shift towards a digital-first economy.”
As one of the world’s largest banks by market capitalisation and Saudi Arabia’s leading financial institution, Al Rajhi Bank operates an extensive network of over 515 branches, more than 4,800 ATMs, over 547,000 point-of-sale terminals and 205 remittance centres. By embedding AI at the core of its operations, the Bank aims to reduce manual processes, accelerate response times and unlock new levels of operational insight across its nationwide network.
This partnership directly supports Saudi Vision 2030 by strengthening digital infrastructure, advancing local digital skills and driving innovation within the financial services sector. It marks a significant step in reinforcing the Kingdom’s ambition to become a global digital and AI powerhouse through strategic technology investments and large-scale transformation initiatives.
